Bureau - Aadhaar OKYC Send OTP – Incident details

Experiencing partially degraded performance

Aadhaar OKYC Send OTP

Investigating
Major outage
Started 28 days ago

Affected

Know Your Customer (KYC) - India

Major outage from 8:17 PM to 12:00 AM

Aadhaar

Major outage from 8:17 PM to 12:00 AM

Aadhaar Offline KYC (OKYC)

Major outage from 8:17 PM to 12:00 AM

Aadhaar OKYC - Send OTP

Major outage from 8:17 PM to 12:00 AM

Updates
  • Investigating
    UTC
    Investigating

    Dear Customer,


    We would like to inform you that the Aadhaar OKYC Send OTP service is currently down due to issues at the source. As a result, you may notice higher response times and an increased failure rate.


    Our team is actively working to restore stability at the earliest. We will keep you updated as soon as the service is fully operational.


    We appreciate your patience and understanding. Please feel free to reach out to us if you have any questions or require further assistance.


    Best regards,
    Bureau Team